Contact Center Agent Services and Furniture, Civil and Electrical Renovation for Punjab Information Technology Board

Punjab Information Technology Board (PITB), Government of the Punjab, invites bids for two procurements under framework contracts: renovation work and repair and maintenance services for furniture, civil and electrical items for PITB NDP, and contact center agent services for the CM Complaint Helpline and Citizen Contact Center (CCC) PITB project.

The renovation procurement, reference NDP-08, comprises one lot covering renovation work and repair and maintenance services for furniture, civil and electrical items. The quantity is multiple, the estimated total cost is Rs. 40,000,000, and the fixed bid security is Rs. 800,000.

The contact center services procurement, reference EGOV-25, comprises one lot for 400 contact center agents with basic proficiency. The estimated total cost is Rs. 288,000,000, and the fixed bid security is Rs. 5,760,000.

Procurement will follow the Punjab Procurement Rules 2014 using the single-stage, two-envelope bidding procedure. Tender documents can be downloaded free of cost from www.pitb.gov.pk and www.ppra.punjab.gov.pk. An income tax or sales tax registration certificate and the other documents required by the tender documents must accompany the bids.

Separate technical and financial bids, duly completed, signed and stamped, and conforming fully to the tender documents, must be submitted online through the Punjab E-Procurement System at https://ep.punjab.gov.pk by 11:00 on 30 November 2026. Bids will be opened at 11:30 on the same date in accordance with the Punjab Procurement Rules 2014.

Bidders must register on the e-procurement portal and should upload their bids well before the deadline. Submission through the portal is entirely the bidder's responsibility. Incomplete, unsigned, unstamped or late bids, and bids submitted through any other mode, will not be considered. For assistance with registration on the Punjab E-Procurement System, contact 1248.

PITB management may reject all bids or proposals before acceptance under Rule 35 of the Punjab Procurement Rules 2014. The responsible office is the Director (Development & Procurement), Punjab Information Technology Board, 11th Floor, Arfa Software Technology Park, 346-B, Ferozepur Road, Lahore. Telephone: (042) 99000000. Fax: (042) 99232123.